Integrated Facilities Management

As facilities managers, we know the asset is just the beginning. Our clients’ facilities are ultimately about the people and businesses within them. We embed ourselves in our clients’ organization and ensure our service is integrated and aligned with their short and long-term strategic objectives. All of our clients have specific needs dependent upon their business cycle – we can take account of these when designing and delivering an integrated solution. We can either act as a managing agent, taking on the ‘intelligent client’ role and manage the supply chain for you – or we can act as principal contractor, where we take on the cost and contract risk and you get to benefit from fixed price peace of mind.

Optimize Facilities Performance

Whether we are finding efficiencies in a building’s systems, providing interim management of daily operations, or helping to accommodate more employees in less space, we are focused on gaining the best value for our clients. All of our services are designed to generate the best value through efficiency, cost savings and quality of service.

FM24 Help Desk

Our own, award-winning, 24/7/365 Help Desk support service "FM24", ensures a problem shared is a problem quickly solved. We use a CAFM system (Computer Aided Facilities Management) to manage and maintain built property assets and to provide timely management and service performance information for clients to make informed decisions. FM24 ensures clients’ property portfolios operate at their full potential at all times, supporting their corporate and workplace performance throughout the day.

Maintenance Service Delivery

Maintaining the core functionality of your property is the bedrock of a successful performing enterprise or environment. Working as a partner to your business, our MEP and technical services team can function as either a multi-part or single service model. We provide services for home owners and tenants as well as commercial clients and mixed-used developments.

Owner Association Management

As an innovative facilities management partner, Macro now offers services to various types of jointly owned properties including residential, commercial and mixed-use owners’ associations in the Middle East and North Africa. Macro takes on the administration, technical and financial management on behalf of the owner association, assisting in its relationship with the service providers.